• 2/6 days Working in order to process and ship your order throughout Italy, deliveries are made from Monday to Friday.

PICKUP IN STORE

You can choose to collect your order directly in the store:

Casabella Milan

Via Vincenzo Foppa 50 / a

20144 Milan

We are open Monday from 15.00 to 19.00, from Tuesday to Saturday from 09.30 to 13.30 and from 15.00 to 19.00.

During the holidays the evasion time can be slightly prolonged. If the order was carried out over the weekend or on a public holiday, we will start processing your order next business day.

Casabella Milano S.a.s cannot be held responsible for unexpected delays (eg strikes, logistics problems due to branch closures, etc.).

SHIPPING COST

ITALY

Shipments throughout the Italian territory for equal orders or over 59 euros are free, for orders less than 59 euros amount to € 7.90.

Foreign - European Union

Foreign shipments on European territory for orders equal to or greater than 90 euros amount to € 19, for orders less than 90 euros amount to € 29 euros.

Rendered

Returning a product You can: Try the products in the comfort of your home and if you need to return them you have14 daysTime from the date of receipt of the order.

You will have to take care of the return shipment, which will be at your expense, while we will take care of the quality control of the return, to verify that the product falls into our return policies, and we will try to make the refund as soon as possible. The return shipment must be made to:

Casabella Milan

Via Vincenzo Foppa 50 / a

20144 Milan

In case of defective or damaged product, we will take care of sending you the replacement piece and provide you with all the necessary instructions.

Make sure the items are rendered in new, unused conditions, with original labels and within the package received on delivery. Returns that do not meet our policy will not be accepted and will not be reimbursed. Returns are accepted only on purchases made directly on Casabellamilano.it
If you have doubts or questions contact our customer service team by sending an e-mail toinfo@casabellamilano.itFor further questions.

How to make a return

To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and you want to make a return, write toinfo@casabellamilano.itBy specifying the order number, the items to be returned and the reason for your return. Our customer service will be happy to help you find a solution. If you want to return even after contacting our customer service, continue to follow the next steps.
2. Packaging of the return: prepares the packaging with the original box with the product or the products you want to return inside.
3. Withdrawal of the products by the courier: you will have to take care of the product return shipping, which will then be your load. The choice of the courier to use is absolutely at your discretion, choose the courier that is more comfortable. You will find all the data for shipping in the return request.
4. Confirmation of the return and refund: after receiving your return, we will verify if the quality of the product (s) satisfies our return policies. If yes, we will refund you with the same payment method used for purchase, as soon as possible.

The responsibility of the articles falls on the customer until they arrive at our warehouse.

Refunds

When do you receive my refund?

Casabella Milano will check the quality of the returned product and will emit the reimbursement only if it meets the conditions of the return policies. Returns are possible only on purchases made directly onCasabellamilano.it. You will receive a refund with the same payment method used for the original purchase, as soon as possible.
Reimbursement times may vary depending on the different payment methods.